Contact Us

At Bonsai Basics we aim to provide support and encourage both beginners and more established bonsai enthusiasts alike.

If you have questions or queries, we encourage you to get in touch with us. We have included some of the most common queries below but do please use the contact form below if your query is not covered,

Is it possible to visit Bonsai Basics?

Bonsai Basics is primarily an online supplier of bonsai trees, tools and accessories. We take this view in order to minimise our costs and keep the price of our products lower.

However, if you do wish to visit us then use our contact form to let us know and we are happy to accommodate your visit.

I cannot see an item I am looking for

If an item is out of stock it may be temporarily removed from our website. If you would like to know when we would expect the item to be back in stock then feel free to use the contact form below to make an inquiry.

My item has not turned up as yet

You will get notification from us when your item or parcel is dispatched to you. If this is a tracked shipment, you should also get an email from our couriers with details for you to be able to track delivery.

Beyond this capability, if you need to get in touch with us then please do so using the contact form below.

How do I return my item?

We aim to make returning an item as simple as possible.

You can review our full returns policy here.

Can I get a rewind?

Unfortunately we are not Craig David but we try to make our service as smooth as his tunes.